JKIA Wins Best Improved Airport Award in Africa
JKIA has been named as the best-improved airport in Africa in the prestigious 2017 Airports Council International (ACI)- the voice of world airports; Airport Service Quality (ASQ) Awards.
Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-bench-marking program; the ACI ASQ Survey has captured passengers’ experience at all airport passenger contact points at more than 340 airports worldwide. ACI ASQ has industry recognition as a world-class bench-marking program that aims to allow airports plan improvements and benchmark their customer services against other airports.
Kenya Airports Authority’s Managing Director, Jonny Andersen noted that the recognition was timely; coming at a time that JKIA is undergoing major reorganization and modernization works set to stamp its position as a regional hub. Just recently, the JKIA Service Charter was signed by all Government Agencies committing them to providing consistent, professional and high-quality service.
“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruit. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we are on the right track.” Mr. Andersen added.