JKIA Wins Best Improved Airport Award in Africa

JKIA Wins Best Improved Airport Award in Africa

JKIA has been named as the best-improved airport in Africa in the prestigious 2017 Airports Council International (ACI)- the voice of world airports; Airport Service Quality (ASQ) Awards.

Jomo Kenyatta emerged winner in the Best Improvement by Region-Africa Category in what is considered as the aviation industry’s most comprehensive passenger service-bench-marking program; the ACI ASQ Survey has captured passengers’ experience at all airport passenger contact points at more than 340 airports worldwide. ACI ASQ has industry recognition as a world-class bench-marking program that aims to allow airports plan improvements and benchmark their customer services against other airports.

Photo credit: www.kaa.go.ke

Kenya Airports Authority’s Managing Director, Jonny Andersen noted that the recognition was timely; coming at a time that JKIA is undergoing major reorganization and modernization works set to stamp its position as a regional hub.  Just recently, the JKIA Service Charter was signed by all Government Agencies committing them to providing consistent, professional and high-quality service.

File picture: Courtesy www.kaa.go.ke

“Today’s recognition shows that the measures we have put in place to improve services are beginning to bear fruit. The benefits of all agencies working as a team are clear to see. We still have a lot to do but I believe that we are on the right track.” Mr. Andersen added.

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